Ensure firewalls allow traffic through UDP ports 5060 (SIP) and 10000-20000 (RTP). Best Practices for Optimizing the Agent Screen
The script queries the database to see which outbound or inbound campaigns are active and whether the agent has permission to join them. 3. Critical Performance Optimizations
Because the page is cached heavily, you may need to force a hard refresh (Ctrl+F5) or clear your browser's cache. Some VICIdial installations also use an agc.new/ directory for customized versions; verify you are editing the correct copy that is actually linked in your web server configuration. agc vicidial.php
| Parameter | Description | Example | |-----------|-------------|---------| | agent | Agent user ID | 1001 | | pass | Agent password (often hashed or plain in legacy setups) | secret | | function | Action to perform | NEXT_CALL , PAUSE , DISPO | | lead_id | Lead/customer record ID | 203944 | | campaign_id | Campaign identifier | SALES2023 | | session_name | Unique session token | 8629abc123 |
: Allows for rapid call wrap-up and status assignment (e.g., "Interested," "No Answer") using single key presses. Functional & Technical Capabilities Ensure firewalls allow traffic through UDP ports 5060
The agent interface relies on heavy JavaScript components ( vdc_db_query.php ) and style sheets. Ensure your web server configuration enables aggressive caching for static .js and .css files located within the agc/ directory so agents do not have to redownload them on every login. 4. Securing the Agent Portal
Corrupt PHP files, missing database connections, or memory limit exhaustion. missing database connections
: It sends a data request to the server every second, allowing the screen to update without a full page reload.