Kepware The Installer Was Unable To Find Required Root Certificates Exclusive Best Link

When installing or upgrading PTC Kepware products (such as or ThingWorx Kepware Server ), you may encounter a critical installation block. The software halts, displaying the message: "The installer was unable to find required root certificates. Please apply Windows updates. If unable to apply Windows updates, contact support for instructions on installing root certificates."

Solution 2: Manually Import Missing Root Certificates (Offline/Air-Gapped Machines)

certutil -verify -urlfetch C:\path\to\some\kepware\signed\file.dll When installing or upgrading PTC Kepware products (such

Press Win + R , type mmc , and press to launch the Microsoft Management Console.

Modern Kepware installers (v5.20 to v7.x) are digitally signed. During installation, Windows tries to verify this signature against a list of trusted Certificate Authorities (CAs), such as GlobalSign or VeriSign. If your OS cannot find these certificates—often because it hasn't received a Windows Update in a long time—the installer fails to protect you from potentially untrusted software. Step-by-Step Solutions Method 1: The Quick Fix (Run Windows Update) The simplest solution is to let Windows update itself. Go to . Click Check for updates . If unable to apply Windows updates, contact support

Open Command Prompt as Administrator and navigate to the folder containing the installer. Run:

To make the operating system trust the certificate across all users, you must install it using the Microsoft Management Console (MMC): If your OS cannot find these certificates—often because

Resolving Kepware Error: "The Installer Was Unable to Find Required Root Certificates"

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This article provides a comprehensive guide to understanding why this happens and steps to resolve it, particularly for secured or offline industrial environments. What Causes the Missing Root Certificates Error?