: Your dongle should have a Tag Number or Identity Code that matches the codes sent to you via email for verification.
: Complete the wizard and reboot your PC . After the restart, your old dongle will be disabled, and the new black dongle will be fully active for the software. Management and Troubleshooting
In some rare cases, the hardware in your computer can conflict with the dongle. For instance, Wilcom has noted that NVIDIA nForce motherboards are with their security dongles. If you have a custom-built PC with an older motherboard chipset, this could be the root cause of your problem. please attach your new black embroidery studio usb dongle
The dongle is plugged into a USB 3.0 port instead of a USB 2.0 port.
You can check if your operating system physically sees the security key: : Your dongle should have a Tag Number
The software cannot initialize if it detects conflicting security keys. Turn off your embroidery software. Unplug all old embroidery dongles from your machine. If you have security keys for other apparel software (like garment printing or vinyl cutting), temporarily disconnect them during this installation to prevent hardware conflicts. 2. Connect to a Direct USB Port
Option 1: Direct and Professional (Best for an email or official guide) Management and Troubleshooting In some rare cases, the
: If you are upgrading from an older version (e.g., e3 to 2025), the software may prompt you to attach both the old dongle new black dongle during the verification process to transfer the license. : For specific software like Wilcom EmbroideryStudio